General FAQ

You can have a look at our operational, soon-to-be-open and planned location at milence.com/network or in our Milence app. 

The way to access the charging hubs depends on the location. All relevant location-specific information can be found on the location page. Go to the live map at milence.com/network and select the location you want more info about. 

The Milence charging sites are only accessible to electric trucks. The site caters for various lengths of trailers and goods.  

No, it is not permitted to charge passenger cars at Milence. Our charging stations are only intended for electric trucks and are therefore always located in (safe) truck parking lots that are not available for passenger cars. 

You do not need to make a booking prior to arriving at a Milence charging site. However, we started rolling out this service to selected sites in 2025. Either way, ad-hoc arrivals will be welcome at Milence charging sites. 

Milence caters for charging during the legally required break times: 45mins breaks as well as overnight stays. We recognize that trucks cannot be moved during these times and therefore aim to make the driver’s stay as safe and pleasant as possible. 

If your electric truck is sufficiently charged for you to proceed on your onward journey and you are not on your break time anymore, it is good etiquette to move your truck and make the charging bay available for the next electric truck. Thank you for your cooperation in serving the charging needs of many! 

If you experience problems at the charging stations you can contact the Milence support. The contact details can be found on the charging station. In case of a collusion with a charging station, always contact our support directly at the phone number listed on the charger. 

• If you are using a bank card to authorize your charging session please check if you have sufficient funds in your account, and if needed use a different bank card to authorize your session. In case of further problems, kindly contact your bank for support. 

• If you are using an eMSP charge card at the card reader of the charger or through the eMSP app, please contact your eMSP support for assistance regarding your eMobility contract. 

• If you are using a Milence Charge Card, please contact our support team at the phone number listed on the charger.  

• If you still encounter problems with starting the session, please contact our support team at the phone number listed on the charger.  

Currently, it is not possible to start or stop a charging session via the Milence App. It is only possible to do so via the Milence Charge Card (at the charger reader), an eSMP card or app (at the charger reader), or a contactless bank card (at a payment terminal installed on some of the arches on site). 

Please try again by navigating back to the home screen and re-selecting your connector to load your session information. On the session overview screen select ‘stop session’.  If you still encounter problems with stopping the session, please contact our support team at the phone number available on the chargers. 

If you have multiple charge cards, please make sure you are using the card you also initiated the session with. If you still encounter problems with stopping the session, please contact our support team at the phone number listed on the charger. 

Please confirm through the app or on the charger that the session stopped. If this is the case, try to unlock the connector through the charging screen of your truck. If you still encounter issues, contact our support team at the phone number available on the charger.  

Yes, the Milence app can be downloaded and used for free.

The Milence app provides information about the operational sites within the Milence charging network. It is not currently possible to perform any other actions using the app. 

No, the Milence app does not support the use of RFID tokens to remotely start and stop a session. You can use an eMSP RFID card at the charging station though. 

The Milence app is suitable for all electric trucks and is available for smartphones running on Android 5.0 (API level 21) as well as for iOS 13.4 or newer. 

Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, France, Italy, Netherlands, Norway, Poland, Portugal, Sweden, United Kingdom. 

Yes, you can! The cards are already activated, so you can start using them right away. You can also check their status in the Milence Portal under the Tokens section.  

No registration needed. The cards appear in your Portal automatically once they’ve been shipped. If you’d like, you can use the Reference field on the Token Details page to add a label (for example, a license plate number or a person’s name) to make it easier to track who the token belongs to. 

Set the token to Blocked in your Portal by going to the Tokens tab and changing the state of the token. Then reach out to us at sales@milence.com to request a new one. We’ll make sure you can still charge until the replacement card arrives. 

The Milence Portal is your digital platform to manage charge cards and track charging history. It’s continuously developing to become your central hub for all your direct interactions with Milence — including booking charging slots at Milence sites soon. 

Simply reach out to us at sales@milence.com to get started. Once you sign up, you’ll receive an activation link for the Milence Portal on the email address you provided. Use this link to activate your account.   

After you activate your account using the link you receive by email, simply go to portal.milence.com and login with your email address and the password you set up during activation. 

No, the Milence Portal is free of charge. You only pay for the energy you use for charging. 

• After signing your contract, we’ll ship your Milence charge cards to you. 

• You’ll receive your login details for the Milence Portal by email. 

• We’ll schedule a quick training session (optional) to walk you through the Portal. 

• We’ll share useful links, so you always know where to find support and extra resources. 

Go to the Tokens section in the Portal and select the card number you want to edit. This takes you to the Token Details page, where you’ll see the reference field. Click Edit Reference, type in the license plate or person’s name, and hit Submit. For more details, check the Portal Guide you received during onboarding.

In the Portal, navigate to the Sessions tab. There, you’ll find all past transactions. You can filter results by session ID, token ID, connector ID, location, status, or session start time. 

All invoices are sent by email to the address you provided during onboarding. If you need older invoices, just contact us at sales@milence.com and we’ll send them to you. 

Our Milence Booking Tool enables fleet managers, dispatchers and truck drivers to reserve charging time slots for their eHDVs at selected charging hubs. It ensures charging availability, reduces wait times, and increases route reliability for logistics operators. 

Customers will be able to book a charging time slot through the Milence Portal (a web-based application), which is subject to contractual agreement. Customers and solution providers (like Fleet/Transport Management Solutions) can access the solution via direct API integration. Get in contact with us to explore this further at sales@milence.com    

OCPI 2.3 already introduces booking, but the standard is still at an early stage and not yet widely adopted across the industry. To guarantee reliable access to charging for electric truck fleets today, Milence decided to develop its own in-house booking solution rather than wait for market readiness. At the same time, we remain committed to open standards and actively contribute with our learnings to the EV Roaming Foundation (EVRF) to help shape and refine the OCPI booking standard, and help accelerate the transition to zero-emission heavy-duty vehicles.  

Bookings are available only within the Milence charging network through the Milence Portal. With an API integration, you can also make our charging hubs bookable in your own platform.  

Not initially, as we want to encourage adoption of the solution. In the future, we may consider a fee and penalties as the solution matures. These will be transparent, reasonable by industry standards, and set with care for customers’ total cost of ownership. Do keep in mind that depending on the platform through which bookings at Milence are made, partner rates may apply.  

Please try again by navigating back to the home screen and re-selecting your connector to load your session information. On the session overview screen select ‘stop session’.

If you still encounter problems with stopping the session, please contact our support team at +31 85 0 54 55 44.

• Guaranteed future charging availability: Secure booking time slots in advance for when and where you need it, and update or cancel if required, ensuring predictability of our charge points when needed.  

• Real-time notifications: Stay informed and engaged throughout your journey with timely updates.  

• Hub access: Get automated site access to selected charging hubs, ensuring a hassle-free and reliable experience.  

Bookings can be made for specific time slots based on your preferences, such as CCS or MCS connectors and your vehicle’s inlet orientation (left or right). As your time slot approaches, Milence will assign you a charging bay that meets your specific charging requirements. This flexible approach ensures efficient bay assignment to ensure charging is as easy as possible for the arriving driver. 

Yes, you can book multiple time slots in advance at our Milence hubs. Our system operates on a first-come first-served basis, so we recommend booking in advance to secure your spot. 

If you use the Milence Portal to make your bookings, you will receive notifications by email and SMS with information such as booking confirmations and bay assignments. If you use our APIs, you can manage notifications yourself by subscribing to our webhooks.

We support up to six (6) months in the future. The exact time will be based on the specific terms and agreements made per end-customer or partner that offers the booking.   

No, our booking tool is designed specifically for reserving charging time slots at our charging bays. Customers should vacate the charging bay once their booking has concluded.  

Bookable sites will be visible in the Milence Portal or shared via our APIs. We will gradually make our charging hubs available for booking. Initially, specific locations will be set up for booking, and we’ll expand this offering over time, given that the charging hub is able to support it.  

Bookings won’t be mandatory to access our charging hubs. Customers without a booking can still charge at our hubs on an ad-hoc basis, depending on charging availability.  

Yes. With a reservation, Milence will prioritize site access for booked arrivals over ad-hoc arrivals.   

We use different methods to ensure that your assigned charging bay is available for your booking, which may vary across charging hub types and locations. Currently this is something we cannot yet fully guarantee; we count on all customers to use the system responsibly. We’re working on it by managing occupancy on our safe and secure sites to reduce the risk of bays being occupied.  

We understand that unforeseen situations can arise, which is why we allow you to update your booking to accommodate changing schedules, ensuring you still have access to a charging spot.

If your assigned bay is unexpectedly occupied, and another suitable bay is available, you’ll be able to use that one to ensure you can charge and take your required break. Milence will actively manage and control access to our bookable charging hubs to ensure there is sufficient space for the booked arrivals. 

Milence’s standard charging tariff, when paying directly at the payment terminal, is currently set at 0.399 EUR/ kWh excluding VAT. This charging tariff is applicable to all countries where Milence operates. Please note that this tariff is different in countries that have a currency other than Euro. You can always find the applicable tariff in the Milence app or on the charging station. Effective January 1, 2026, Milence’s charging tariffs will transition to a market-based structure designed to align with regional cost dynamics, operational realities, and deliver improved Total Cost of Ownership (TCO) for operators.

Do you use an eMSP card or app? Your provider sets the tariffs and conditions. These can differ from the standard charging tariff of Milence. 

The tariff is the ad-hoc charging tariff that applies to customers who pay Milence directly through their bank or credit card. The prices for customers authorizing their charging session with an eMSP charge card or app may differ, depending on your contract with your eMSP. Kindly refer to your eMSP for further tariff information. 

If the Milence charging location is situated within an existing safe and secure truck parking, the parking fees might still apply and are not part of the charging tariff. You can see additional charging site information incl. the parking ticket waiving process with the parking operator, when selecting the charger in the Milence app and clicking the “i” button. 

Currently, you can pay for charging sessions with bank cards via the payment terminals at our charging hubs, and with the Milence Charge Card and a number of eMSP charge cards and apps directly at the charger. The latter are for contract-based invoicing of charging sessions. 

The payment terminal is located inside the arches alongside the charging bays. Please note, not every arch has a terminal installed, kindly locate the one nearest to your bay. 

When you pay with a bank card or at the payment terminal, the final session amount will immediately be settled after the end of the session. Depending on the issuer of your bank card, it can take a few days before this is shown on your bank statement. 

If you pay with an eMSP charge card or app, the eMSP will invoice you for the charging session at the Milence charging site. If you have any questions, please contact your provider. 

When you pay with the Milence Charge Card, you’ll receive an aggregated invoice for all costs incurred using the Milence Charge Card that month at the beginning of the following month. 

If you’re using the Milence Charge Card, you’ll automatically get monthly invoices for the charging sessions covered with the Milence card.  

We don’t offer this service at the moment for sessions paid for using bank cards. You can retrieve a receipt for your charging session via a QR code link when paying directly at the payment terminal. 

If you are initiating the charging session with an eMSP charge card or app, your eMobility provider will invoice your charging sessions according to their terms and conditions. If you have questions, please contact your eMobility provider directly. 

When paying at the payment terminal, before the charging session starts, 199,00 EUR (excl. VAT) are reserved in your bank account. This is done because at the start of your session, we don’t know how long or how much you will be charging. The actual charging session amount will be settled immediately after your charging session. In case of any problems (for example, sessions that could not start or cannot be processed) reservation amounts will be automatically released after 24 hours. Should you still encounter issues or have questions, please contact our support team. 

If you initiated your session at the payment terminal using a bank card, you will see a session summary at the end of the session. Clicking on the receipt button will show a QR code link to a Milence hosted webpage from where you can download your charging session receipt. Do you still have questions about your receipt? Please contact our support team and we happily assist you. 

If you used your Milence Charge Card, you would see a session summary on the charger screen at the end of the session. The charging costs will be automatically invoiced at the end of the month. The session history is also available on the Milence Portal.  

If you started your charging session with an eMSP charge card or app of one of our partner eMSPs, please contact your provider regarding your history, receipt or invoice. 

In order to validate the meter data of your charging session, please get in touch with us and we will happily assist you. You can send a request to roaming@milence.com. 

Please connect the charging cable to your truck first and then select the connector icon with the status ‘connected’ to initiate the payment process. 

When using our payment terminal solution, we will not start a charging session, if we cannot make a reservation on your bank card. Check if there are sufficient funds available on your account or get in touch with your payment card issuing bank. You can also try to use a different bank card. 

You can only download a receipt for a session that has successfully ended. If you still encounter problems, contact our support team at +31 85 0 54 55 44 and we will happily assist you with your request.