Milence charging hub Venlo
Netherlands
Address
Charging
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Charging bays8
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CCS4 x 400kW
Amenities
- Secure parking
- Restaurant
- Vending machine
- Toilet
- Shower
Frequently Asked Questions
How do I enter and exit the site, and approach the charging bay?
- How do I enter the site? The charging hub is situated in Truckstop Venlo. Press the intercom and inform the parking operator you are a Milence customer. Collect the parking ticket at the gate (for access control only, no payment required) and proceed to the charging bays. Once your truck is charging, bring your ticket to the restaurant on site to be validated. This ensures you don’t have to pay for parking while charging. For overnight stays, parking must be paid.
- How do I exit the site? Follow the exit signs and drive towards the gate. Press the intercom button and a support agent will facilitate your departure. If you stayed overnight, you should first pay at the ticket machine on the left-hand side of the restaurant entrance.
What services are available on-site and nearby?
- Safe parking: Secure, fenced and gated truck parking. Overnight parking and charging available.
- On-site amenities: Free toilets and showers (managed by Truckstop Venlo). A restaurant offering a variety of food & beverage options. Vending machines with contactless payment options. Laundry facilities for added convenience during longer stays. *
- Wi-Fi: Free site-wide internet.
- Support: Assistance available via intercom or the support number (+31850545544).
*Extra costs may apply for certain services. Please check the latest prices on the Truckstop Venlo website for more information.
How can I pay for a charging session?
- Via eMSP card or RFID charge card, directly at the charger.
- Via contactless bank card, at the payment terminal installed on the charging bay arches.
How can I start, track and stop a charging session?
- With an eMSP/RFID card: Tap your card, select the connector, and start charging. Tap again to stop. Unplug the cable as the last step.
- With a bank card at a payment terminal: Connect the cable, select your charger on the terminal, tap your card and start charging. Track progress on the charger screen or via a QR code on the terminal. Stop charging via the payment terminal, then unplug the cable.
What should I do if I encounter an issue?
First, double-check the charging steps above. If you need help, contact our support team by phone at +31850545544.