Start charging your eTruck on our public network

Yes, you can! The cards are already activated, so you can start using them right away. You can also check their status in the Milence Portal under the Tokens section. 

No registration needed. The cards appear in your Portal automatically once they’ve been shipped. If you’d like, you can use the Reference field on the Token Details page to add a label (for example, a license plate number or a person’s name) to make it easier to track who the token belongs to.

Set the token to Blocked in your Portal by going to the Tokens tab and changing the state of the token. Then reach out to us at sales@milence.com to request a new one. We’ll make sure you can still charge until the replacement card arrives.

The Milence Portal is your digital platform to manage charge cards and track charging history. It’s continuously developing to become your central hub for all your direct interactions with Milence — including booking charging slots at Milence sites soon.

Simply reach out to us at sales@milence.com to get started. Once you sign up, you’ll receive an activation link for the Milence Portal on the email address you provided. Use this link to activate your account.  

After you activate your account using the link you receive by email, simply go to portal.milence.com and login with your email address and the password you set up during activation.

No, the Milence Portal is free of charge. You only pay for the energy you use for charging.

• After signing your contract, we’ll ship your Milence charge cards to you.
• You’ll receive your login details for the Milence Portal by email.
• We’ll schedule a quick training session (optional) to walk you through the Portal.
• We’ll share useful links, so you always know where to find support and extra resources.

Go to the Tokens section in the Portal and select the card number you want to edit. This takes you to the Token Details page, where you’ll see the reference field. Click Edit Reference, type in the license plate or person’s name, and hit Submit. For more details, check the Portal Guide.

In the Portal, navigate to the Sessions tab. There, you’ll find all past transactions. You can filter results by session ID, token ID, connector ID, location, status, or session start time.

All invoices are sent by email to the address you provided during onboarding. If you need older invoices, just contact us at sales@milence.com and we’ll send them to you. 

Our Milence Booking Tool enables fleet managers, dispatchers and truck drivers to reserve charging time slots for their eHDVs at selected charging hubs. It ensures charging availability, reduces wait times, and increases route reliability for logistics operators.

Customers will be able to book a charging time slot through the Milence Portal (a web-based application), which is subject to contractual agreement. Customers and solution providers (like Fleet/Transport Management Solutions) can access the solution via direct API integration. Get in contact with us to explore this further at sales@milence.com   

OCPI 2.3 already introduces booking, but the standard is still at an early stage and not yet widely adopted across the industry. To guarantee reliable access to charging for electric truck fleets today, Milence decided to develop its own in-house booking solution rather than wait for market readiness. At the same time, we remain committed to open standards and actively contribute with our learnings to the EV Roaming Foundation (EVRF) to help shape and refine the OCPI booking standard, and help accelerate the transition to zero-emission heavy-duty vehicles. 

Bookings are available only within the Milence charging network through the Milence Portal. With an API integration, you can also make our charging hubs bookable in your own platform. 

Not initially, as we want to encourage adoption of the solution. In the future, we may consider a fee and penalties as the solution matures. These will be transparent, reasonable by industry standards, and set with care for customers’ total cost of ownership. Do keep in mind that depending on the platform through which bookings at Milence are made, partner rates may apply. 

• Guaranteed future charging availability: Secure booking time slots in advance for when and where you need it, and update or cancel if required, ensuring predictability of our charge points when needed. 
• Real-time notifications: Stay informed and engaged throughout your journey with timely updates. 
• Hub access: Get automated site access to selected charging hubs, ensuring a hassle-free and reliable experience. 

Bookings can be made for specific time slots based on your preferences, such as CCS or MCS connectors and your vehicle’s inlet orientation (left or right). As your time slot approaches, Milence will assign you a charging bay that meets your specific charging requirements. This flexible approach ensures efficient bay assignment to ensure charging is as easy as possible for the arriving driver.

Yes, you can book multiple time slots in advance at our Milence hubs. Our system operates on a first-come first-served basis, so we recommend booking in advance to secure your spot.

If you use the Milence Portal to make your bookings, you will receive notifications by email and SMS with information such as booking confirmations and bay assignments. If you use our APIs, you can manage notifications yourself by subscribing to our webhooks. 
 

We support up to six (6) months in the future. The exact time will be based on the specific terms and agreements made per end-customer or partner that offers the booking.  

No, our booking tool is designed specifically for reserving charging time slots at our charging bays. Customers should vacate the charging bay once their booking has concluded. 

Bookable sites will be visible in the Milence Portal or shared via our APIs. We will gradually make our charging hubs available for booking. Initially, specific locations will be set up for booking, and we’ll expand this offering over time, given that the charging hub is able to support it. 

Bookings won’t be mandatory to access our charging hubs. Customers without a booking can still charge at our hubs on an ad-hoc basis, depending on charging availability. 

Yes. With a reservation, Milence will prioritize site access for booked arrivals over ad-hoc arrivals.  

We use different methods to ensure that your assigned charging bay is available for your booking, which may vary across charging hub types and locations. Currently this is something we cannot yet fully guarantee; we count on all customers to use the system responsibly. We’re working on it by managing occupancy on our safe and secure sites to reduce the risk of bays being occupied.  

We understand that unforeseen situations can arise, which is why we allow you to update your booking to accommodate changing schedules, ensuring you still have access to a charging spot. 

If your assigned bay is unexpectedly occupied, and another suitable bay is available, you’ll be able to use that one to ensure you can charge and take your required break. Milence will actively manage and control access to our bookable charging hubs to ensure there is sufficient space for the booked arrivals.